Taking Messages
We can be your Phone Receptionist and answer phone calls as well as take messages for you. We can then forward information via email or another communication medium.
We can also transfer live calls if needed.
If you are a Corporate office, a Service Provider or a Business entity needing round the clock or afterhours phone answering service, this is perfect for you. Never miss your important phone calls!
Simlpy forward calls to us and we will start answering
Scheduling Assistance
With our Phone Answering Service, we can help manage bookings and appointments for you or your team. We can do following:
- Answer incoming calls and schedule bookings
- Call prospective customers and book them for visit
- Manage cancellations and rescheduling
- Answer general inquiries about your service
We have experience doing this for Doctor’s offices, Technician Management companies, Cleaning services and few other service providers.
Follow Up Calls
We can make outbound follow up calls to existing customers for instance, updating customer information, reminding about failed auto-payments etc.
We can do this as an ongoing help for your regular business needs or if you have a one time project, we can work on it as well.
We use our own VOIP to make calls and can setup your business phone number as Caller ID so if someone calls back, they still dial your support number.
Pre-sales Support
We can help answering product or service related questions and help potential customers through sales process. We can also help processing payment over the phone.
If you are running a sales campaign or have a product launch, we can learn about your product or offering and help increase sales.
This is perfect for companies looking to get extra phone answering support during Black Friday & Cyber Monday deals as well as during Christmas holidays.
Order Processing
We can process orders over the phone, our contact center is PCI compliant and we don’t record or save credit card information with us.
We have experience processing orders for Cellular Services, Ecommerce stores and few other industries.
Our agents are great at taking down details and can quickly process orders for you. We can also make follow up calls if needed when placing orders.
Phone Support
We can answer your Phone Calls and provide general as well as technical and billing support. This may include inbound / outbound calls, order processing, technical support, billing support etc.
We have professional phone answering service setup and lot of experience working as first line receptionist and support for several businesses.
We have lot of experience working in CRMs like Infusionsoft and Salesforce, Billing systems like Authorize.net and Helpdesk systems like Zendesk and Intercom
Research calls
We can do outbound calls to collect specific information that may later be used in your marketing campaigns, for instance, find out how many shower stalls are there in list of Gyms provided etc
This can include updating missing information in your database.
In addition to above, if you are looking for another type of call handling, please get in touch and we will be happy to discuss.